Substack to creators: you’re on your own
While we were all complaining about “AI” and cover art, Substack seems to have farmed out much of its customer support infrastructure to various AI-based processes.
Substack doesn’t support its creators. At least not creators like us.
If you’re a name brand journalist then you’re good to go.
If you’re anyone else (including, importantly, lesser-known journalists, then you’re SOL if you need support)
It’s fair to say that Substack is a remarkable platform. In terms of the variety and type of tools it provides its users…
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