Genre: growth

Genre: growth

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Genre: growth
Genre: growth
Substack to creators: you’re on your own

Substack to creators: you’re on your own

While we were all complaining about “AI” and cover art, Substack seems to have farmed out much of its customer support infrastructure to various AI-based processes.

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Sam Liebl
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Nico Harlakenden
May 25, 2025
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Genre: growth
Genre: growth
Substack to creators: you’re on your own
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Substack doesn’t support its creators. At least not creators like us.

If you’re a name brand journalist then you’re good to go.

If you’re anyone else (including, importantly, lesser-known journalists, then you’re SOL if you need support)

It’s fair to say that Substack is a remarkable platform. In terms of the variety and type of tools it provides its users…

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A guest post by
Nico Harlakenden
(any/all) Editor (1k+ hours), Writer (10k+ hours), Artist (100k+ hours). Founder of Newton Press, dropping zines in hidden places, & doodling in coffee shops. Tech pays the bills.
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